SAFETY AND
SECURITY

Guided by the Group’s Occupational Safety and Health Policy, we place utmost importance in maintaining a safe and harmonious workplace environment for our employees, conducive for both career and personal growth. To this end, Top Glove has in place various initiatives.

ZERO HARM PROGRAMME

"Zero Harm” is a conceptual approach to heighten the occupational safety of a workplace, whereby a workplace operates without exposing an individual to injury, through the implementation of safe work environment systems. The Zero Harm culture has been introduced at Top Glove as an additional initiative, over and above complying with safety and health requirements set out by the Department of Health and Safety (DOSH). With the assistance of TGGD, 20 factories have implemented the culture (with a designated first aid corner equipped with cardiac emergency, immobilisation, stabiliser and mobiliser equipment), with all Top Glove factories targeted to be part of the full Zero Harm Programme by 2020. Nevertheless, all factories have a trained First Responder and Safety Officer who will work in tandem with a 24 hour emergency response team from TGGD under the Safety Health Emergency Preparedness Programme. Three ambulances located at TGGD, a 10-minute drive to Top Glove's Klang factories are also on standby to respond to any emergency.

AUXILIARY POLICE

Top Glove is the first private company in Malaysia to have our own team of auxiliary police (or Polis Bantuan). Auxiliary police are posted at all of Top Glove’s premises in Malaysia including factories and hostels. They frequently patrol Top Glove’s vicinity to ensure constant safety and security for employees and the surrounding community. Officers also provide additional safety for workers as they commute to and from the workplace and control traffic during peak hours.

In FY2022, a total of 135 auxiliary police were assigned to safeguard Top Glove premises including Top Glove Tower (our headquarters), hostels, Klang & Malaysia factories located outside Klang areas.

Leveraging on digitalisation, our security mobile application ResQ enabled employees to report any safety/security incidents at ease. Since FY2021, we also expanded the ISO 18788 Secutity Operation Management System certification scope to cover factories located outside Klang areas.

A team of Top Glove’s Auxiliary police

​​​​​​​An auxiliary police posted at the women’s hostel to ensure the safety and security of our employees

A security guard posted in front of one of Top Glove’s factories to ensure safety and security of our employees

Top Glove’s auxiliary police in patrol transports (Car)

Top Glove’s auxiliary police in patrol transports (Motorcycle)

PROGRAMMES

We had organised several hands-on programmes for our employees to cultivate and raise the awareness that safety and health is the top priority at work. The programmes, which were conducted by Top Glove Global Doctors (TGGD) Senior Resident Doctor, Medical Assistants and different authorities include:

Safety Health Emergency Preparedness Program (SHEPP)

Emergency Medical Response Service (ERMS)

Zero Harm Awareness: Risk & Safety Compliance in Factories

First Aid, CPR & AED Training​​​​​​​

HAZMAT training

Road safety campaign (with JKJR, BOMBA, JPJ and TARH)

MEDICAL CARE

TG-medical-care

TGGD Medical & Dental Clinic is a partnership between Top Glove and Global Doctors. Located at Top Glove Tower, it aims to provide high quality primary care, specialist and dental services to Top Glove employees as well as the community in Setia Alam. Top Glove also has medical clinics located at our factories in Klang and Banting, to ensure fast responses in case of emergencies. As part of the staff health management programme, employees are entitled to free annual health screening and dental scaling.

SAFETY DATA AND TARGETS

  • FY2022 accident rate: 2.99 per 1,000 workers

    Medium term target: To reduce accident rate by 14% to 2.77 per 1,000 workers in FY2025 (against FY2021)

  • Our strategies towards achieving these targets include:
    1.     Promoting the concept of Plan, Do, Check, Act (PDCA)  and continuous improvement on safety and health across
    all levels in the organisation.
    2. Focusing on engineering control to reduce safety and health risks
    3. Strengthening the safety and health training program
    4. Enhance Contractor Management System
    5. Continuous audits and inspections

CYBERSECURITY

Top Glove has invested in IT security systems and the development of cybersecurity policies and procedures that comply with best practices to address the occurrence of fraud cases. We have intensified efforts to educate stakeholders on the importance of cybersecurity, to avoid cases such as “man-in-the-middle” compromises, leading to invoice fraud and monetary loss.

​​​​​​Cyber security is also a key agenda item discussed during quarterly Board of Directors meetings, towards identifying the possible causes, impacts, existing controls in place and proposed mitigation or action plans. It is oversighted by Board Risk and Investment Committe Chairman Datuk Noripah Kamso and the General Manager of the IT team, who oversees the cybersecurity strategy as well as leads the company to be more advanced in its digitalisation journey.
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Top Glove grants its clients/users the permission to access and amend their data in the corporate website, such as TG eBuys. User have the rights to access and rectify their individual data.

Identified cyber security issues are assessed based on the risk assessment methodology provided by the Risk Management Department, for onward action towards solving or improving these issues. The risk details are also discussed in the Risk Management meeting on quarterly basis.

IT service desk is established to keep operations running smoothly which handles everything from individual technical problems to troubleshooting system outages, providing a single point of contact for IT users to conveniently interact with the organization’s IT teams. Top Glove employees will raise incidents through the service desk system which will be attended by 1st level engineer and based on the severity of the incident, it is then escalated to the dedicated IT team to be troubleshooted further and might also require the assistance from vendor.

Top Glove has engaged with SIRIM (Malaysia’s certification body) to obtain the ISO certification. The standard which has been covered is IS0 27001:2013 that emphasis on Information Security Management System. It specifies the requirements for establishing, implementing, maintaining, and continually improving an information security management system within the context of the organization. IT developed the procedures & comply in order to align with the certification requirement such as physical & environmental security, information security, and access control. SIRIM will be conducting surveillance audit annually to ensure that the policies and practices adhere to the ISO 27001:2013 standard.
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The awareness regarding cybersecurity is communicated via various methods such as email, phishing test, training by internal security personnel and external experts to Top Glove employees.